How to deliver your film on a drive
Below are instructions on how to deliver your film to us. Please read them carefully and please follow them to the letter.
There are approximately 400 films in the festival and as you can probably appreciate, when the postman is delivering dozens of hard drives and USB sticks a day, we need to be systematic or it can quickly descend into chaos. We don't want to end up with drives mixed up or lost, or a massive organisational effort just to get things in order, before we can get on with the real job of compiling the programmes, trouble-shooting problems and testing, testing, testing everything.
Largely, we'll be using a database system to track the process of preparing everything for the festival. You need to start the process of delivering your film by filling in a form on this website, and you may receive emails from a computer system giving you updates, rather than emailing or calling us.
I'm sorry that this is rather impersonal, and sometimes it may seem rather pedantic. It's just the only way we can efficiently manage this volume of films.
Ultimately, our aim is to get all of your films to screen looking as brilliant as they possibly can. Please help us to do this.
Delivering by post or by hand
Preparing your drive/USB stick
The drive can be any format - Mac, Windows or Linux.
Please try to give us a drive where it's clear where your film is! A drive with nothing else on it is ideal, but if you need to leave other files on the drive, please hide them away in a folder called "other".
Please put your film files (DCP and/or video file) in the root of the drive (i.e. not inside a folder).
If you have more than one film screening at the festival, you can put them all on the same drive together.
Naming the files
Please ensure the files are clearly named with the name of your film.
Labelling the drive/USB stick
Please stick a label on the drive/USB stick and write on it:
- The title(s) of the film(s) on the drive
- Whether the drive contains DCPs and/or Video Files (and which for each film)
- Your name
- Your email address
Obviously this will help us know which drive is which!
Formatting the drive
If your files are larger than 4GB, your USB stick may refuse to take them saying the the files are too big.
The reason is most likely that the USB stick is the wrong format. By default, USB sticks tend to come formatted FAT32, which means it won't take any single file over 4GB.
The solution is simple - reformat the drive!
On a Mac
- Go to
- Select the USB stick on the list of drives on the left
- Go to the
- Choose format
Mac OS Extended (Journaled)
Hey presto! You should now be able to copy large files onto the USB stick no problem.
NB: doing this will wipe the stick entirely. So if you have files on it that you need, copy them to another drive first. And be careful to choose the right drive to format - don't format your computer's internal drive instead of the stick by accident!
If you're on Windows, there's a similar process. You want to format it as NTFS.
There are instructions here
If they don't work, Google "Format drive NTFS" and you should find instructions.
Will I get my drive back?
Yes! But not until after the festival is over.
If you want it back, you'll be given the opportunity to fill out a form with the address you want it sent back to.
Please do not send us a drive that has other files on it which you will need in the meantime.
Where do I send it to?
You should have received a login for this website by email. If you login, you can fill out a short form with details about your film. The system will then give you an address to send your drive to.
If you haven't received a login email, contact us.
Delivering in person
Can I deliver in person?
Yes, you can! Please just deliver the drive/USB stick to the address that this website will give you after you fill in details about your film.
- Please put the drive/USB stick in a jiffy bag or similar packaging.
- Address it to "Cinebox"
- Arrange a time to drop off with us in advance - we're not in the office every day
Can I come round with a drive and you copy the files off it?
I'm sorry, but you need to leave your drive with us.
We've got a vast amount of drives and files arriving, and we're dealing with them in the order they arrive. We also want to keep the drives as a backup copy until the festival is over. You'll get your drive back after the festival.
If you have any problems, contact us.